TEACHING
AND TRAINING
We are a training practice and have a GP Registrar, a fully qualified doctor who has usually worked at least three years in hospital. Registrars join us in the practice to gain additional experience in general practice and normally stay for six months. Video recording may be used occasionally during consultations. You will be advised if this is to happen and have the right not to be recorded if you so wish. Recordings are used only with your specific permission for the training and assessment of doctors. We also teach medical students from HYMS (Hull & York Medical School).
PATIENT
TRANSPORT
If you have a problem getting to the surgery for
an appointment, RSVP run a volunteer patient transport service. Bookings are made
through reception but unfortunately cannot be taken for the same day, so please
give as much notice as possible. There is a mileage charge to cover expenses.
ACCESS FOR THE DISABLED
We have good access for the disabled. Please let the receptionist know if you need any special help when you make an appointment. There is an area at the back of the building reserved for emergency vehicles. Cars can pull up here and patients can use the side door where access can be obtained by pressing the buzzer and asking the receptionist to open the door.
PATIENT
COMMUNICATIONS
We distribute a newsletter twice a year to
keep you up to date with developments in the practice. The practice has a Patient
Liaison Group which meets three times a year. Each village has a representative on the
group who will be only too happy to raise any matters with the doctors on your
behalf. If you require contact details for your representative please ask at reception.
PATIENT
ADVICE AND LIAISON SERVICE (PALS)
Comments, concerns and suggestions
can also be raised through PALS. PALS can give information and sort out problems
quickly on a patient's behalf and can also give information and advice about the
NHS complaints procedure.
Contact details: telephone 01377 208823 or write
to PALS, NHSERY, Health House, Grange Park Lane, Willerby,
HU10 6DT.
PATIENTS
ACTING VIOLENTLY OR ABUSIVELY
Any patient who physically
or verbally abuses any member of the practice staff will immediately be removed
from the practice’s list. Thereafter, if the patient needs to see a GP they
will have to attend The Quays in Myton Street, Hull. This practice has been specifically
contracted by NHSERY to deal with violent patients.
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information
Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme
is a guide to the ‘classes’ of information the practice intends to
routinely make available.
This scheme is available from reception. Or
by downloading via this link.
|
